Data Controller

The company responsible for processing your data under this Privacy Policy is:
ABADIA DE MONTSERRAT
NIF (Tax ID): R0800106G
Address: LG Monestir S/N, 08199 - Monistrol de Montserrat (Barcelona)
Email: rbach@larsa-montserrat.com
Website: abadiamontserrat.cat/ and https://reserves.abadiamontserrat.cat/
Telephone: 938 777 777
Registered in the Mercantile Registry of:

At ABADIA DE MONTSERRAT, we recognize the importance of protecting your personal information and are committed to processing it responsibly and in accordance with data protection laws.


This pri vacy policy aims to regulate all aspects regarding the processing of data of the various users who browse or provide their data through the different forms located on the website.

 

Personal Data

Personal data is information that identifies you or makes you identifiable. Through the website, in the fields provided for this purpose, we collect personal data that the user provides us: name, surname, email address, telephone number, postal address, city/town, etc., as well as any data voluntarily provided through any of the social networks on which the user is registered. In this case, privacy will depend on the settings established by the user as well as the terms and conditions of the social network itself.
A user's visit to the website does not imply an obligation to provide any information regarding their personal data. However, if provided, data will be processed lawfully and in compliance at all times with the principles and rights set out in the GDPR 2016/679 of April 26 and the LOPDGDD 3/2018 of December 5.

Purpose, Duration, and Lawfulness of Processing

The data provided by the user will be processed for the following purposes:

• To respond to requests or inquiries made by the user through the contact form on the website.
  We collect and process the user's personal data to handle and manage their request, query, or any petition submitted via the form. We retain this data for as long as necessary to fulfill the request and for the period established by law, with a minimum duration of 3 years.
  • Legal Basis: The user's consent granted by checking the acceptance box of our privacy policy before submitting the request. The user has the right to withdraw their consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

 

• To improve your browsing experience on the website.
  We will retain this data as long as the user does not revoke their consent to processing by deleting cookies and for the time established by law, with a minimum duration of 3 years.
  • Legal Basis: The consent granted by the user when accepting cookies. The user has the right to withdraw their consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

 

• To manage our social networks and send information about our activities and products.
  We will retain this data as long as the user does not revoke their consent and for the time established by law, with a minimum duration of 3 years.
  • Legal Basis: The consent granted by the user. The user has the right to withdraw their consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

 

• To handle and manage purchases made by the user through the purchase form on the website.
  We collect and process the user's personal data to process orders and subsequent payments for products and services offered on the website. We retain this data for the duration of the contractual relationship between the parties and for the time required by law to comply with tax obligations.
  • Legal Basis: The execution of a purchase contract to which the data subject is a party. If the user does not provide their personal data, the purchase cannot be managed, and the requested service cannot be provided.

 

• To save abandoned shopping carts and remind users that they have left a product in their cart, in cases where they started a purchase by entering their email address.
  Data will be retained from the moment the user adds the selected product to the cart until the purchase is confirmed, for a maximum period of five days.
  • Legal Basis: The Controller's legitimate interest in facilitating the purchase of a product in which the user has demonstrated interest by adding it to the cart.

 

• To handle and manage donations made by the user through the donation form on the website.
  We collect and process personal data to process donations. This data is retained for the duration of the contractual relationship between the parties and for the time required by law to comply with tax obligations.
  • Legal Basis: The donation agreement to which the data subject is a party. If the user does not provide their personal data, the donation cannot be processed.

 

• To manage reservations and provide accommodation services in our establishment through our web reservation form.
  The data provided will be retained for the duration of the contractual relationship between the parties and for the period required by law, with a minimum duration of 3 years.
  • Legal Basis: The execution of a contract to which the data subject is a party. If the user does not provide their personal data, the reservation cannot be managed, and the requested service cannot be provided.

Disclosure or Transfer of Personal Data

Your data will not be communicated or transferred to third parties, unless required by legal obligation or to companies within the corporate group for administrative or internal management purposes, who will act as Data Processors.

International Data Transfers

At ABADIA DE MONTSERRAT, we process your data within the European Economic Area (EEA) and generally engage service providers located within the EEA or in countries declared to have an adequate level of protection.

If we need to use service providers operating outside the EEA or in countries not declared to have an adequate level of protection, we will ensure the security and lawfulness of data processing through adequacy decisions, standard contractual clauses, binding corporate rules, exceptions, or any other instrument approved by the supervisory authority that provides appropriate safeguards for international data transfers.

Data Accuracy and Updating

To ensure personal data remains up to date, the user must inform us of any modifications; otherwise, we cannot answer for its accuracy.

The user guarantees that the personal data provided is truthful, accurate, and up to date, agreeing to communicate any modifications.

Third-Party Data

If the user provides third-party data to ABADIA DE MONTSERRAT for any purpose, they guarantee that they obtained this data lawfully, informed the affected parties in advance, obtained their consent to communicate it, and that the information provided is accurate and truthful.

Mandatory Nature of Requested Information

All our forms feature an asterisk (*) next to mandatory fields. If the user does not complete these fields or check the privacy policy acceptance box, submission will not be permitted.

Rights of Data Subjects

You have the right to access your data, obtain confirmation regarding its processing, and receive a copy of the personal data processed. You have the right to update and request the rectification of inaccurate data, or request erasure when data is no longer necessary for the purposes for which it was collected. You may request restrictions on data processing, object to processing by revoking your consent, and exercise your right to data portability. Likewise, you have the right not to be subject to decisions based solely on automated processing.

You may exercise your rights by contacting us at:
Address: LG Monestir, S/N - 08199 MONTSERRAT (Barcelona)
Email: butlleti@santuari-montserrat.com

If you consider that your rights have not been properly addressed, you have the right to lodge a complaint with the Supervisory Authority at www.aepd.es .

Processing of Minors' Data

Anyone providing data through the forms on this website and accepting its processing declares to be over 14 years old; access and use of the portal by minors under this age is prohibited. If the Data Controller detects that a minor under 14 has provided personal data, it will proceed to erase it. Furthermore, parents or guardians may contact ABADIA DE MONTSERRAT to block access accounts of minors under their care who registered by falsifying their identity.

Cookie Processing

A cookie is a small file downloaded and stored on a user's computer when accessing a webpage. Cookies allow a website, among other things, to store and retrieve information about browsing habits.
Users may prevent cookie generation by selecting the appropriate option in their browser settings. For more information, please read our Cookie Policy.